Reputation & Review Management

Reputation and review management software helps hospitality businesses monitor guest feedback and respond consistently across review channels.

These systems centralize ratings, reviews, sentiment, survey responses, and response workflows so teams can protect the brand and learn from guest experiences.

Common features: review monitoring for Google, Yelp, Tripadvisor, delivery platforms, and other channels; response workflows for templates, approvals, assignments, and escalation; sentiment analysis for themes, trends, locations, and recurring issues; review generation for post-visit requests, surveys, and feedback prompts; reporting for ratings, response times, volume, and competitive benchmarks.

Best fit: software whose primary purpose is reputation monitoring, review response, guest feedback, sentiment analysis, or ratings improvement.

Software

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AreTheyHappy

All the tools to monitor online reviews, manage social media and analyze customer feedback in one intuitive dashboard.

Malou

Malou is an AI-powered marketing platform for restaurants to manage local SEO, listings, reviews, social media, messaging, and analytics across multip...

Map Labs

Map Labs software for automating and reporting on Google Business Profile and Apple Maps listings, helping multi-location restaurants manage updates, ...

Ovation

Ovation's customer chat platform enables your team to instantly engage with guests in the moment to resolve concerns and win them back.

Ovation Up

Ovation is an AI-first guest experience platform for restaurants with SMS and QR surveys, operational insights, real-time guest recovery, reputation m...

SinglePlatform

New Effective Email Marketing Tool.

Yumpingo

Black Box Intelligence Guest Intelligence (BBI Survey Studio, formerly Yumpingo) is restaurant guest experience management software with menu-level su...